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Danh mục TaiLieu.VN
Ebook Vietnam homestay operations manual
The Vietnam Homestay Operations Manual has been designed as a compendium to the homestay operator training material developed by the EU-funded High Impact Tourism Training Programme for the Informal Sector (HITT) Vietnam supported by the EU-funded Environmentally and Socially Responsible Tourism Programme (ESRT). The manual provides an overview of the key topics from the HITT homestay operator training course including basic hospitality skills...
20 p dtu 27/08/2016 220 4
Từ khóa: Vietnam homestay operations manual, Homestays in Vietnam, Tourism in Vietnam, Customer service, Maximising sales, Managing money
Managing tourism and hospitality services theory and international applications
Managing Tourism and Hospitality Services is the result of extended discussions between the three editors about their own research interests, and between them and colleagues in many countries about activities they have been engaged in. It became apparent that there are some important convergences in tourism and hospitality research, particularly as it relates to the study of service management in these still new and still rapidly developing...
355 p dtu 25/09/2012 261 11
Từ khóa: managing tourism, hospitality services, service management, Managing tourism and hospitality services theory and international applications, quản lí du lịch, quản lí khách sạn, kinh tế du lịch
Service quality in leisure and tourism
The book acknowledges the growing literature that enables the practitioner and the student to develop their knowledge and understanding of trends and issues in leisure and tourism management and in consumer behaviour, and the very concepts and theories that help to define the fields of enquiry. The book also recognizes the great strides made in the last decade in developing the subjects of service management, service operations management and...
241 p dtu 19/09/2012 236 7
Từ khóa: service quality, service quality in leisure and tourism, leisure tourism, tourism management, service management, management tools