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Managing tourism and hospitality services theory and international applications
Managing Tourism and Hospitality Services is the result of extended discussions between the three editors about their own research interests, and between them and colleagues in many countries about activities they have been engaged in. It became apparent that there are some important convergences in tourism and hospitality research, particularly as it relates to the study of service management in these still new and still rapidly developing...
355 p dtu 25/09/2012 261 11
Từ khóa: managing tourism, hospitality services, service management, Managing tourism and hospitality services theory and international applications, quản lí du lịch, quản lí khách sạn, kinh tế du lịch
Improving tourism and hospitality services
The central theme of Improving Tourism and Hospitality Services is rooted in the author’s belief that the main issue for tourism and hospitality managers as the twenty-first century begins should be improving the nature and quality of experiences for the industry’s clients, its staff and others affected by its operations. Although these three groups of people have stakes in the creation and enjoyment of tourism and hospitality services,...
222 p dtu 24/09/2012 283 17
Từ khóa: improving tourism, hospitality services, leisure facilities, quản lí khách sạn, dịch vụ du lịch, công nghiệp khách hàng