» Từ khóa: the hospitality industry

Chapter 11 - Planning and organizing. This chapter presents the following content: The nature of planning, types of plans and planning, planning for change, planning your own time, organizing for success.

 16 p dtu 27/09/2018 243 3 Download

Từ khóa: The hospitality industry, Human resources, Strategic planning, Planning process, The risk factor, Planning for change

Chapter 4 - Creating a positive work environment. This chapter presents the following content: Employee expectations and needs; motivation; theories of motivation; applying theory to reality: limiting factors; building a positive work climate; focus: the individual; focus: the job; focus: the supervisor.

 16 p dtu 27/09/2018 221 3 Download

Từ khóa: The hospitality industry, Human resources, Positive work environment, Theories of motivation, Employee expectations, Positive work climate

Chapter 1 - The supervisor as manager. This chapter presents the following content: The supervisor’s role, obligations and responsibilities, functions of management, theories of people management, managerial skills.

 16 p dtu 27/09/2018 253 2 Download

Từ khóa: The hospitality industry, Human resources, Managerial skills, Functions of management, Theories of people management, Scientific management

Chapter 3 - Equal opportunity in the workplace. This chapter presents the following content: What is diversity? offices of equal opportunity and diversity, equal opportunity laws, developing cross-cultural interaction, increase personal awareness, managing cultural diversity in the workplace, establishing inclusion plans, managing diversity issues positively.

 18 p dtu 27/09/2018 223 3 Download

Từ khóa: The hospitality industry, Human resources, Equal opportunity, Equal opportunity laws, Increase personal awareness, Managing cultural diversity

Chapter 5 - Developing job expectations. This chapter presents the following content: Job analysis, job description, what a good performance standard can do, setting up a good performance standard, implementing a good performance standard.

 21 p dtu 27/09/2018 188 2 Download

Từ khóa: The hospitality industry, Human resources, Developing job expectations, Low productivity, Job descriptions, Performance standard system

Chapter 7 - Teamwork. This chapter presents the following content: Group versus team, the formally appointed team, the informally appointed team, why do people join teams? changing a group into a team, total quality management,...

 21 p dtu 27/09/2018 229 2 Download

Từ khóa: The hospitality industry, Human resources, Informally appointed team, Total quality management, Major team challenges

Chapter 6 - Recruiting and selecting applicants. This chapter presents the following content: The labor market, determining labor needs, legal aspects of recruiting and selection, recruiting, selecting the right person.

 28 p dtu 27/09/2018 222 2 Download

Từ khóa: The hospitality industry, Human resources, Selecting applicants, Recruiting applicants, Labor market, Sources of workers

Chapter 9 - Evaluating performance. This chapter presents the following content: Coaching, essentials of performance evaluation, making the evaluation, the appraisal interview, follow-up, legal aspects of performance evaluation.

 21 p dtu 27/09/2018 196 2 Download

Từ khóa: The hospitality industry, Human resources, Evaluating performance, Making the evaluation, Performance review process

Chapter 10 - Discipline and employee assistance programs. This chapter presents the following content: Essentials of discipline, approaches to discipline, administering discipline, termination, special disciplinary concerns, they supervisor’s key role.

 23 p dtu 27/09/2018 183 2 Download

Từ khóa: The hospitality industry, Human resources, Employee assistance programs, Essentials of discipline, Administering discipline

Chapter 12 - communicating effectively. This chapter presents the following content: Good communications and their importance, obstacles to good communication, listening, directing people at work, business, meetings.

 19 p dtu 27/09/2018 184 1 Download

Từ khóa: The hospitality industry, Human resources, Communicating effectively, Good communication, Communication process

Chapter 8 - Employee training and development. This chapter presents the following content: Importance of training, who will do the training, how employees learn best, developing a job training program, retraining, orientation, overcoming obstacles to learning.

 17 p dtu 27/09/2018 205 3 Download

Từ khóa: The hospitality industry, Human resources, Employee training, Employee development, Job training program, Unit training program

Chapter 13 - Delegating. This chapter presents the following content: What delegation means, essentials of delegation, benefits of delegation, why people resist delegation, how to delegate successfully.

 14 p dtu 27/09/2018 165 3 Download

Từ khóa: The hospitality industry, Human resources, Benefits of delegation, Delegate successfully, Essentials of delegation