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Improving tourism and hospitality services
The central theme of Improving Tourism and Hospitality Services is rooted in the author’s belief that the main issue for tourism and hospitality managers as the twenty-first century begins should be improving the nature and quality of experiences for the industry’s clients, its staff and others affected by its operations. Although these three groups of people have stakes in the creation and enjoyment of tourism and hospitality services,...
222 p dtu 24/09/2012 283 17
Từ khóa: improving tourism, hospitality services, leisure facilities, quản lí khách sạn, dịch vụ du lịch, công nghiệp khách hàng